Frequently asked questions
How long do processing and delivery take?
Orders are prepared and shipped within 24 to 48 hours (excluding weekends and public holidays). Once the parcel is handed to the carrier, delivery usually takes 2 to 5 business days. You'll receive a tracking number as soon as your order ships.
Please note: these times may be slightly longer during busy periods (holiday season, sales or launches).
Is your jewelry suitable for sensitive skin?
Yes, our jewelry is made of hypoallergenic stainless steel, designed to limit the risk of allergies or irritation and to suit sensitive skin.
Can I wear my jewelry in the shower or at the beach?
Yes, our jewelry is made of stainless steel and is fully resistant to fresh water. To keep it shining as long as possible, we simply recommend rinsing it with clean water after swimming in the sea or in a pool.
What if I want to return an item?
You have 14 days from receipt of your order to return an item if it doesn't suit you. The jewelry must be new and in its original packaging. Contact us to receive the return instructions.
How do I contact customer care?
You can reach us directly via the chat bubble at the bottom of your screen or by email. We reply very quickly!