FAQs
Our jewelry
Is your jewelry suitable for sensitive skin?
Yes, our jewelry is made of hypoallergenic stainless steel, designed to limit the risk of allergies or irritation and to suit sensitive skin.
Can I wear my jewelry in the shower or at the beach?
Yes, our jewelry is made of stainless steel and is resistant to fresh water. To keep it shining as long as possible, simply rinse it with clean water after swimming in the sea or in a pool.
How do I care for my jewelry?
Stainless steel jewelry needs very little care. A simple wipe with a soft cloth keeps it shiny and free of dust.
Shipping
How long do processing and delivery take?
Orders are prepared and shipped within 24 to 48 hours (excluding weekends and public holidays). Once the parcel is handed to the carrier, delivery usually takes 2 to 5 business days.
These times may be slightly longer during busy periods (holiday season, sales, launches).
How much does shipping cost?
France: €3.99 with La Poste (2 to 5 days), free on orders over €60.
European Union: €6.99, free on orders over €80.
How can I track my order?
As soon as your order ships, you'll receive an email with your tracking number. You can also enter it on our Track my order page.
Returns & customer care
What if I want to return an item?
You have 14 days after receiving your order to let us know, by email at sav@ordiajade.com or through our withdrawal form. The jewelry must be new, unworn and in its original packaging. Return shipping costs are at your expense.
All the steps are explained in our refund policy.
How do I contact customer care?
Write to us via the chat bubble at the bottom of your screen or by email at sav@ordiajade.com. We reply very quickly.
Can I give jewelry as a gift?
Yes: our jewelry boxes, ring boxes and gift bags are available in the Jewelry Boxes & Pouches collection, and the Ordiajade gift card is sent by email.